We ask all our clients for their comments when they return from their trip. As well as comments on particular places,
hotels etc, we ask two important general questions about their overall experience.
Here are their most recent replies.
How would you rate your holiday overall?
Our holiday in Costa Rica was wonderful, and both Cathy and I want to thank you for your I wanted to thank you for your efficient organisation, including the choice of hotels and extra suggestions about where we should visit. We were charmed by the Costa Ricans, and were given a great welcome at each hotel we stayed at – particularly the smaller ones, like Aroma del Campo, Chayote Lodge and Danta Lodge. I am very pleased that we decided to stay at Villas Kalimba, as the little villas were comfortable and the whole place was very pretty. Roberto cooked a sumptuous seafood dinner one night, though I should add that all our meals (with special mention for Danta Lodge) were outstanding. I hadn’t expected such a high standard of cuisine.
The arrangments all worked very smoothly. Guides were very good. Forest tours were excellent. Tenille put together a varied itinerary which suited us perfectly.
Having Andres as our guide for all of the first 2 weeks and Giovanni as the driver made a difference; we just relaxed in the knwoledge we were in good hands.
Thank you, you did arrange our trip "of a lifetime".
We went with you because of your knowledge of the region. It was a really good trip. We wouldn't go back to the cloud forest.
We really had a wonderful holiday. Thank yo so much for all your help.
Everything was well organised and run smoothly. Thank you.
Faultless - Costa Rica is an interesting place and you have ensured we squeezed every drop on this self-drive tour. From the Caribbean to the Pacific we were marvelled at the wildlife, the rainforest, the cloud forest and the kind hearted people. We were heavily involved in designing our itinerary and your knowledge has made sure we got what we wanted.
Very efficient, great transport.
Met all our needs and what was promised/asked for.
All transport pick ups between places were on time, and in comfortable cars. Well arranged and well delivered - thank you
We felt relaxed from the moment we arrived in Havana. Our guides and driver could not do enough for us, knew exactly what we wanted as they bothered to listen and get to know us.
We had a fantastic holiday in an amazing county
The privilege of enjoying such astonishingly close contact with a group of spectacular wild animals is what makes a visit to the Galapagos Islands such a unique and wonderful experience. For us it certainly didn't disappoint - it was just brilliant.
Overall a really outstanding holiday. Costa Rica hadn't been high up on my list of places to visit, we all agreed that it was well worth going. We would not have done white rafting and zip lining unless you had suggested them
We had a highly enjoyable trip
The organisation of transfers were excellent and guided tours were informative and relaxed. The costa rican people were delightful.
This was our second holiday with Geodyssey, and we had a great time in an amazing country
Our choice of Birds and Culture as a tailor-made tour exceeded our expectations and proved to be an excellent combination, enabling us to enjoy much of what Cuba has to offer. It would be difficult to improve on the balanced programme our itinerary provided. This ensured that all 4 of us, with our varying interests, found every day to be full of interest and many surprises. The birding proved to be very successful, with 128 species seen on this trip, including 19 of the 22 endemics.
There is no doubt that Geodyssey's knowledge of Cuba was a key factor in ensuring that we would learn so much about the island and have such great fun in doing so.
We saw some interesting sights, beautiful scenery, listened to many Cuban musicians, met many lovely people throughout the island.
All in all excellent trip. All your arrangements very good. All guides friendly and knowledgeable
We were extremely impressed with the overall holiday
We are grateful for all the meticulous attention to detail
Tenille organized our trip as requested and was helpful over changes that had to be made. She was prompt in replying to queries.
Excellent service provided. All guides very knowleageable and very patient which contributed to a wonderful experience
We had a fantastic trip. The travelling was gruelling at times, and the weather far wetter than expected, but the culture, the politics and the history more than made up far that.
Great holiday, great wildlife, lovely people, would go back. Terrific guides, majority of drivers were considerate and knowledgeable (one even diverted to show us a sloth he had seen).
Trinidad: Excellent service. Tobago: Very good local guide at Blue Waters Inn.
We had a fantastic holiday and loved Nicaragua.
We had a lovely time in Trinidad and Guyana and most things went exactly to plan.
We have just returned home from a brilliant holiday in Costa Rica and wanted to say many thanks for all of your help in making it such a success. Your advice, and the discussions we had initially, resulted in us getting the locations, travel and accommodation spot on. Good vehicles, on time, safe driving and excellent English. The wildlife guides all spoke excellent English and were very knowledgeable naturalists and were well educated on the wildlife.
Overall, we had a great holiday and would definitely return to Costa Rica. All our connections worked like clockwork, from being picked up at the airport, taken to our various hotels and on our trips.
Our guide was courteous and knowledgeable and looked after us all very well. It helped that we were a small group and that we got on together very well.
We had a wonderful holiday in Panama. Thank you so much for making the arrangements for such a varied and interesting itinerary.
This holiday was a wonderful introduction to some of the variety that Panama has to offer. The areas we visited were well chosen in light of what we told you, and we loved all of them. We would certainly consider returning to Panama, and using your company again.
Apart from flights we really enjoyed the holidays which ran very smoothly and was unforgettable experience. A big thank you to Tenille. It was helpful that Tenille has first hand knowledge of the accommodations.
We are in the lounge at Panama airport waiting to fly home after a wonderful holiday. We'd like to thank for your efforts in arranging things for us. First of all we'd like to say that all of the hotels and lodges were as described them, or were even better. Most offered really fine views which greatly contributed to the memories we took away.
We would highly recommend you to others requiring the same sort of trip. We find it difficult to think of any adverse criticisim.
Your advice had been useful especially the transfers. We were met at all the locations on time which was good. We enjoyed being out of tours and in quite locations. The wildlife lived up to expectations.
We loved this trip and would recommend a self drive in Cuba to anyone as driving is easy (despite pot holes) and roads easier to find than we anticipated. Fuel also easier to obtain than thought.
Delivered to our brief 100% - listened and delivered. All arrangements ran like clockwork. Very high overall standard. Very personal, tailored trip, will use Geodyssey again. Thank you Geodyssey/Tenille - you made our trip!
Overall, our visit to Costa Rica was fantastic and credit to Geodyssey for putting together a brilliant itinerary. Arrangements ran like clockwork and good value for money. Thank you
We are very happy with the tour overall.
Superb!! We felt spoiled all the way: Geodyssey had selected the best hotels, all transfer were smooth. The advice upfront was exceptional and everyone we met was helpful.
Very enjoyable holiday. Very good service and plan from Geodyssey. The accommodation was excellent throughout the country, particularly Jardin del Eden.
Generally a very enjoyable tour. Would book with Geodyssey again if going to Cuba.
Really enjoyed our holiday. Selfdrive was great.
Everything went well and we had a great time. Being out of season had two disadvantages. One, it was wet every day, not all day but usually late afternoon into the evening. Two, it was very quiet with few other tourist. Nevertheless we enjoyed it thoroughly.
Thank you for the wonderful holiday that you had organised for us. We had a great time and was one of the best holidays we had been on.
Thank you very much for organising a memorable holiday.
The guide and driver were excellent especially as disruptions due to demonstrations and eruption of Cotopaxi.
It all went smoothly and we enjoyed ourselves greatly. We would certainly recommend to others. Very helpful in putting together the itinerary, we wanted several versions of it to meet our requirements. Thank you.
We had an incredible trip, all ran really smoothly in Costa Rica. Your advice about what to do/has long to stay in places was spot on. The places we stayed were all wonderful and the San Jose hotel was perfectly central. All the correspondance and support before our trip was excellent. Everything was amazing and we are really grateful, it was a magical few weeks. Thank you!!!
Excellent understand of our specific requirement, guides high standard, good use of transport system.
How would you rate the service you received from us?
Good, prompt and friendly communication.
Thank you for your responsiveness to our request to add tips to our itinerary
Many thanks for helping organize the trip for us
Thanks for all your help, Tenille
Gillian and Tenille were extremely helpful
Any queries are always answered promptly and with details.
Thank you, Tenille, for all your wonderful organisation and for our great holiday in Costa Rica, definitely Pura Vida
We appreciated the prompt responses and helpful suggestions from Patricia.
We would like to thank Patricia and everyone at Geodyssey for arraging everything for us and ensuring it was a trouble free and well organised tour.
Thank you for organising our return visit to Cuba.
Excellent service, helped by your knowledge of Costa Rica. Many thanks to alll of you. I will recommend you
Very pleased with the info, service provided by Geodyssey
Thank you for organising it for us!
Tenille very quickly understood our needs and made suitable proposals.
So thank you to Geodyssey for a very pleasant and warm holiday
Geodyssey's local knowledge helped us to get the right locations for us.
Tenille was very helpful organising our trips and flights.
Geodyssey met our brief in full and respond in a very prompt and helpful way.
Would definitely recommend Geodyssey! All our dealings with Geodyssey have been superb and have exceeded our expectations.
Very good level of service!
Thank you for all your hard work.
Tenille Moore and Gillian Howe were both brilliant pre-departure. They always got back to us with helpful answers to questions very promptly. We felt that they had considered our itinerary carefully and made good suggestions for the order of tours, the right walks, etc.
Advice on visit to Quito, hotels, etc was very useful.
Alexandra Cagney was excellent, sorting out changes to requirements and making useful suggestions.
All the staff that I spoke to were hugely helpful and you came up with a brilliant itinerary.
Many thanks to Patricia and Alexandra.
Helpful and very responsive. The colour brochure is very attractive.
Geodyssey excellent. Brilliant arragements throughout. Tenille's a star! Very helpful, flexible and imaginative.
Tenille was very helpful, clearly knows Costa Rica and helped us make good decisions about fully customising the itinerary to suit us, and make our dream honeymoon.
There were some discrepances between the itinerary provided by you and that provided locally.
Gillian Howe responded to this review:
Thank you for pointing this out. I have discussed this with our local partners. They had just brought in a new member of staff who was not yet keeping things properly up to date. Discrepancies like this should not happen, many apologies.
All went smoothly and things put in place to do all the things I asked to do.
Thank you so much for organising our wonderful holiday to Costa Rica.
This was a good trip, very well planned and organised both by yourselves and in Venezuela where there was always a 'Plan B'. We will happily use you again. Thank you.
Tenille was most helpful and informative.
Fantastic service! Already recommended you to friends.
And questions were responded to promptly
I would definitely recommend your company to others and I hope to book with you again soon.
Thank you very much, especially Tenille for all the hard work for us - we would go back and do it all again tomorrow if we could.
We had a fantastic holiday - thank you Patricia!
All the information you provided was on point and a great help.
Tenille was very helpful when booking our holiday - she was great.
The staff I dealt with in London before the trip were always friendly and helpful.
Everyone we dealt with was very knowledgeable and efficient.
Suggestions made by Geodyssey were accurate and helpful.
The organisation was impeccable. Many thanks especially to Tenille for her help in planning and booking stages - she answered our questions promptly and in detail. This helped a lot.
Staff at Geodyssey were helpful in answering questions and putting together itinerary.
Very efficient and very helpful. Many thanks to Tenille.
Please send vouchers/information/visa recorded delivery as standard.
John Thirtle responded to this review:
Many thanks for your suggestion. We find that many customers prefer not to receive documents by recorded delivery because if they are not at home to sign when the postman knocks, then they may have to go to their local sorting office to retrieve them. However we will always send documents by recorded delivery if requested.
It is quite hard to get your head around what to see in a country you don't know, so perhaps some pointers, e.g. highlights/websites to visit.
John Thirtle responded to this review:
Many thanks for your suggestion. We do try to provide plenty of ideas for guide books and other resources to consult in our pre-departure packs, so that you can identify in advance the things that will particularly interest you. We may need to add more, but we try not to overwhelm!
We could possibly have explored other trip options more fully e.g Pacific Coast Highlights.
Tenille Moore responded to this review:
Thank you for your feedback. There is so much to see and do in Costa Rica that covering the whole country would take about six weeks. We would be delighted to talk through a return visit to Costa Rica focusing on the Pacific/South Pacific area - you could easily spend a couple of weeks just there combining off the beaten track beaches with biodiverse rainforest reserves.
We really appreciated your suggestions and rapid response.
We were surprised that we had a driver and guide as opposed to a driver/guide as we had not budgeted for two tips! You should inform clients before they leave the UK.
Slightly more info on specifics for each day e.g take swimming stuff would be useful.
We were very pleased with the arrangements for our extra day at Hotel Bougainvillea.
We would recommend Geodyssey to others and use it again if we go to a country where you operate.
We were put out by the fact we could not choose a suitable seat in the plane, all seats virtually booked up by the time we could book online. We bought the flights months ahead of departure, maybe something could be done with KLM.
Very swift with a 'late' booking.
We would be happy to recommend yourselves to anyone. We were very impressed with the excellent itinerary you put together for us.
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