We ask all our clients for their comments when they return from their trip. As well as comments on particular places,
hotels etc, we ask two important general questions about their overall experience.
Here are their most recent replies.
How would you rate your holiday overall?
Our holiday in Costa Rica was wonderful, and both Cathy and I want to thank you for your efficient organisation, including the choice of hotels and extra suggestions about where we should visit.
We were charmed by the Costa Ricans, and were given a great welcome at each hotel we stayed at – particularly the smaller ones, like Aroma del Campo, Chayote Lodge and Danta Lodge.
I am very pleased that we decided to stay at Villas Kalimba, as the little villas were comfortable and the whole place was very pretty. Roberto cooked a sumptuous seafood dinner one night, though I should add that all our meals (with special mention for Danta Lodge) were outstanding. I hadn’t expected such a high standard of cuisine.
The arrangements all worked very smoothly. Guides were very good. Forest tours were excellent. Tenille put together a varied itinerary which suited us perfectly.
Having Andres as our guide for all of the first 2 weeks and Giovanni as the driver made a difference; we just relaxed in the knowledge we were in good hands.
Thank you, you did arrange our trip &of a lifetime;.
We went with you because of your knowledge of the region. It was a really good trip. We wouldn't go back to the cloud forest.
We really had a wonderful holiday. Thank you so much for all your help.
Everything was well organised and run smoothly. Thank you.
Faultless - Costa Rica is an interesting place and you have ensured we squeezed every drop on this self-drive tour. From the Caribbean to the Pacific we were marvelled at the wildlife, the rainforest, the cloud forest and the kind hearted people. We were heavily involved in designing our itinerary and your knowledge has made sure we got what we wanted.
Very efficient, great transport.
Met all our needs and what was promised/asked for.
All transport pick ups between places were on time, and in comfortable cars. Well arranged and well delivered - thank you.
We felt relaxed from the moment we arrived in Havana. Our guides and driver could not do enough for us, knew exactly what we wanted as they bothered to listen and get to know us.
We had a fantastic holiday in an amazing county.
The privilege of enjoying such astonishingly close contact with a group of spectacular wild animals is what makes a visit to the Galapagos Islands such a unique and wonderful experience. For us it certainly didn't disappoint - it was just brilliant.
Overall a really outstanding holiday. Costa Rica hadn't been high up on my list of places to visit, we all agreed that it was well worth going. We would not have done whitewater rafting and zip lining unless you had suggested them.
We had a highly enjoyable trip.
The organisation of transfers were excellent and guided tours were informative and relaxed. The Costa Rican people were delightful.
This was our second holiday with Geodyssey, and we had a great time in an amazing country.
Our choice of Birds and Culture as a tailor-made tour exceeded our expectations and proved to be an excellent combination, enabling us to enjoy much of what Cuba has to offer. It would be difficult to improve on the balanced programme our itinerary provided. This ensured that all 4 of us, with our varying interests, found every day to be full of interest and many surprises. The birding proved to be very successful, with 128 species seen on this trip, including 19 of the 22 endemics.
There is no doubt that Geodyssey's knowledge of Cuba was a key factor in ensuring that we would learn so much about the island and have such great fun in doing so.
We saw some interesting sights, beautiful scenery, listened to many Cuban musicians, met many lovely people throughout the island.
All in all excellent trip. All your arrangements very good. All guides friendly and knowledgeable.
We were extremely impressed with the overall holiday.
We are grateful for all the meticulous attention to detail.
Tenille organized our trip as requested and was helpful over changes that had to be made. She was prompt in replying to queries.
Excellent service provided. All guides very knowleageable and very patient which contributed to a wonderful experience.
We had a fantastic trip. The travelling was gruelling at times, and the weather far wetter than expected, but the culture, the politics and the history more than made up far that.
Great holiday, great wildlife, lovely people, would go back. Terrific guides, majority of drivers were considerate and knowledgeable (one even diverted to show us a sloth he had seen).
Trinidad: Excellent service. Tobago: Very good local guide at Blue Waters Inn.
We had a fantastic holiday and loved Nicaragua.
We had a lovely time in Trinidad and Guyana and most things went exactly to plan.
We have just returned home from a brilliant holiday in Costa Rica and wanted to say many thanks for all of your help in making it such a success. Your advice, and the discussions we had initially, resulted in us getting the locations, travel and accommodation spot on. Good vehicles, on time, safe driving and excellent English. The wildlife guides all spoke excellent English and were very knowledgeable naturalists and were well educated on the wildlife.
Overall, we had a great holiday and would definitely return to Costa Rica. All our connections worked like clockwork, from being picked up at the airport, taken to our various hotels and on our trips.
Our guide was courteous and knowledgeable and looked after us all very well. It helped that we were a small group and that we got on together very well.
We had a wonderful holiday in Panama. Thank you so much for making the arrangements for such a varied and interesting itinerary.
This holiday was a wonderful introduction to some of the variety that Panama has to offer. The areas we visited were well chosen in light of what we told you, and we loved all of them. We would certainly consider returning to Panama, and using your company again.
Apart from flights we really enjoyed the holidays which ran very smoothly and was unforgettable experience. A big thank you to Tenille. It was helpful that Tenille has first hand knowledge of the accommodations.
We are in the lounge at Panama airport waiting to fly home after a wonderful holiday. We'd like to thank for your efforts in arranging things for us. First of all we'd like to say that all of the hotels and lodges were as described them, or were even better. Most offered really fine views which greatly contributed to the memories we took away.
We would highly recommend you to others requiring the same sort of trip. We find it difficult to think of any adverse criticisim.
Your advice had been useful especially the transfers. We were met at all the locations on time which was good. We enjoyed being out of tours and in quite locations. The wildlife lived up to expectations.
We loved this trip and would recommend a self drive in Cuba to anyone as driving is easy (despite pot holes) and roads easier to find than we anticipated. Fuel also easier to obtain than thought.
Delivered to our brief 100% - listened and delivered. All arrangements ran like clockwork. Very high overall standard. Very personal, tailored trip, will use Geodyssey again. Thank you Geodyssey/Tenille - you made our trip!
Overall, our visit to Costa Rica was fantastic and credit to Geodyssey for putting together a brilliant itinerary. Arrangements ran like clockwork and good value for money. Thank you
We are very happy with the tour overall.
Superb!! We felt spoiled all the way: Geodyssey had selected the best hotels, all transfer were smooth. The advice upfront was exceptional and everyone we met was helpful.
Very enjoyable holiday. Very good service and plan from Geodyssey. The accommodation was excellent throughout the country, particularly Jardin del Eden.
Generally a very enjoyable tour. Would book with Geodyssey again if going to Cuba.
Really enjoyed our holiday. Selfdrive was great.
Everything went well and we had a great time. Being out of season had two disadvantages. One, it was wet every day, not all day but usually late afternoon into the evening. Two, it was very quiet with few other tourist. Nevertheless we enjoyed it thoroughly.
Thank you for the wonderful holiday that you had organised for us. We had a great time and was one of the best holidays we had been on.
Thank you very much for organising a memorable holiday.
The guide and driver were excellent especially as disruptions due to demonstrations and eruption of Cotopaxi.
It all went smoothly and we enjoyed ourselves greatly. We would certainly recommend to others. Very helpful in putting together the itinerary, we wanted several versions of it to meet our requirements. Thank you.
We had an incredible trip, all ran really smoothly in Costa Rica. Your advice about what to do/has long to stay in places was spot on. The places we stayed were all wonderful and the San Jose hotel was perfectly central. All the correspondance and support before our trip was excellent. Everything was amazing and we are really grateful, it was a magical few weeks. Thank you!!!
Excellent understand of our specific requirement, guides high standard, good use of transport system.
How would you rate the service you received from us?
Tenille was very helpful and knowledgeable.
You fulfilled our brief perfectly. The variety and activities were just right.
We would recommend Geodyssey to our friends.
We will recommend you. Everything went so smoothly.
Gillian Howe very good to deal with
Issue with quad bike for 14 year-old but their booking. Parents weren't present and she must have wanted to follow siblings, who did not stop her. Quad bike company should have checked her age, but she may have lied and looked 14 going on 20. Hire car SIXT provided too small a car and said they didn't have anything else.
It would have been helpful to have an indication of prices of local tours. e.g. It was a shame that the only way to see a Quetzal was to pay 70$USD to a naturalist.
The amount of liaison between Costa Rica and Nicaragua was very limited.
Listing accommodation geographically in brochure and itinerary chronologically would be more user friendly; mid/upper range information very useful. Water bottle appreciated.
More confusion regarding suitcase to Tortuguero! Perhaps change current information?
We didn't think Costa Rica Trails added much ( meet and greet good but directions out of date.
Guide at Machu Picchu not helpful at all, refused to meet us early at entrance, insisted she would not be there until 8.30 am. Made own way to bus stop and entered Machu Picchu citadel ourselves. She arrived late, did not apologise. We had already visited the citadel, had spent ages wandering around citadel while waiting for her and wanted to go the sungate. She refused so we left her. Didn't see her again and we did not get lunch because she did not have luncheon vouchers on her. She was rude and unprofessional. It slightly (only slightly) ruined our last and most important part of the journey.
Itinerary provided by The flora, fauna & wildlife and Tortuguero Pacifico much less detailed than Geodyssey's. Inconsistency among VP staff, especially regarding whether I could take suitcase on train to Machu Picchu or not. I was only informed ok at last minute. On a positive note, I was impressed by the way they kept updating me about any slight alteration to arrangements regarding pick-ups.
Our 5th tour with you & again excellent. We had very high expectations and they were met or even exceeded. Thank you.
All worked extremely well including when we asked to change plans slightly.
Tenille responded to all our enquiries promptly and clearly.
Some of the introductory information was out of date, e.g. Airport departure tax. If anything too much paperwork (copies of itinerary from Viajes Pacifico too)! Minor quibbles on what was a perfect trip.
Perhaps re-emphasise possibility of sea-sickness. We had never been sea-sick. One of us was! Everything went smoothly. Only very minor issues.
Great sometimes , delayed at others. Information inputted into United Airlines Partially incorrect, led to check-in issues we had to rectify. Negative notes re flights - G had offered BA flights but more than they wanted to pay.
Main reason I contacted you was brochure information, which I got from Travel Show. Your stall was too busy for much discussion at the time.
You checked that we had received all tickets and documentation.
Only criticism was that some of the driving directions could be more precise. Very many thanks.
I had a long conversation with Tenille about our itinerary and I felt we were in good hands.
Their flight had a long delay that may have caused initial problems?
It was unbelievably well organised. Thank you Tenille for everything.
Excellent service from Geodyssey. The "in country" contacts at start and end of our tour was a nice touch. We will certainly use your services again, if we venture to Latin America. We have already recommended you to family and work colleagues.
Would have made more sense to pick up hire car en route back from Tortuguero (which others did) and then set off for San Gerardo de Dota, rather than spend an extra night at San Jose.
No key issues. Questions dealt with very clearly.
Remarkable organisation! Everything according to plan. Thank you!
Osa Peninsula - Walk from "drop off" not adequately described in terms of length & terrain. Some fitness is required for treks. Advise earplugs due to roar of the ocean.
Nb car boot too small for 2 smallish suitcases so visibility/security compromised. We didn't know we needed small change for toll roads.
Long delay at airport on return.
Very helpful. Thank you Tenille. You were very patient when I asked you so many questions before booking - and after!
Maybe think about visiting Manuel Antonio Park at 08.00h in future?
Maybe our booking was late in the day. Tortuguero and Osa were not recommended to us. Probably want to do another Costa Rica holiday concentrating on Tortuguero, Osa, Arenal and also take in some Panama.
On the original itinerary we were allocated a superior hotel, which turned out to be fully booked. Maybe our booking was late in the day or maybe Geodyssey are outbid for best hotels by larger travel companies catering for coach parties. If we had known we would have skipped Manuel Antonio and Carara 7 spent time in Tortuguero, Osa Peninsula or Arenal.
We did not see the point of leaving hotels so early to wait for room at next place.
Since our return, we have recommended your company to several friends interested in visiting Costa Rica.
Only place we would have missed out was Tamarindo as so commercial with short trips into local nature reserve. We would have spent more time in Cloud Forest. Looking for Quetzal.
An email reminder when payment was due would have ben better than email saying payment was overdue. We were just busy and lost track of time.
Arenal - We self-booked white water rafting with Wave Expeditions - highly recommended.
Our flight from Gatwick was delayed for a day and Tenille was excellent in quickly reorganising a revised itinerary for us.
All went according to plan.
Wouldn't hesitate to recommend you. A pleasure dealing with Tenille (and her pug!)
A lovely trip. Thanks for organising it.
All your help and support throughout was very much appreciated. You know the area and advised us well. Thank you.
Our request for the two single rooms close together at each location was perfectly arranged and appreciated.
We would like to say a huge thank you to Tenille who helped us in putting together a varied and interesting itinerary.
Helpful and friendly staff.
We particularly appreciated the flexible way in which we were able to modify the base trip to accommodate specific requirements. The information and itinerary were important so that we could check on what to expect before leaving.
Tenille was always very helpful.
Many thanks to you and your colleagues both in London and Costa Rica.
Very attentive and helpful from start to finish
Good, prompt and friendly communication.
Thank you for your responsiveness to our request to add tips to our itinerary
Many thanks for helping organize the trip for us
Thanks for all your help, Tenille
Gillian and Tenille were extremely helpful
Any queries are always answered promptly and with details.
Thank you, Tenille, for all your wonderful organisation and for our great holiday in Costa Rica, definitely Pura Vida
We appreciated the prompt responses and helpful suggestions from Patricia.
We would like to thank Patricia and everyone at Geodyssey for arraging everything for us and ensuring it was a trouble free and well organised tour.
Thank you for organising our return visit to Cuba.
Excellent service, helped by your knowledge of Costa Rica. Many thanks to alll of you. I will recommend you
Very pleased with the info, service provided by Geodyssey
Thank you for organising it for us!
Tenille very quickly understood our needs and made suitable proposals.
So thank you to Geodyssey for a very pleasant and warm holiday
Geodyssey's local knowledge helped us to get the right locations for us.
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