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Your protection

It is important to know that your money is safe. You may book with Geodyssey in the knowledge that your money is completely protected, come what may.

The AITO commitment

Holidays with AITO members offer full financial protection

We are members of AITO, the Association of Independent Tour Operators, the association for the UK's top independent and specialist tour operators.

AITO holiday protection makes it simple for you. No matter the type of holiday you book, you can relax in the knowledge that:

  • AITO requires its members to protect all their customers
  • AITO monitors its members closely

It means that you can relax and enjoy your AITO holiday from the moment that you book it.

To contact AITO call 020 8744 9280, or visit

www.aito.co.uk.

How we protect your holiday


Holidays booked in the UK that include air travel booked through us

We hold an Air Travel Organiser's Licence issued by the Civil Aviation Authority (ATOL number 5292).

This means the air tours we sell are ATOL protected. In the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking.

ATOL protection extends primarily to customers who book and pay in the UK.

The Civil Aviation Authority require us to describe the protection provided by their ATOL scheme in these words:

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to:

www.atol.org.uk/ATOLCertificate

Everyone else who books with us

Geodyssey also protects customers whose tours do not include flights, and those who book direct from outside the UK, by a bond arranged with ABTOT.

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Geodyssey Limited. In the event of its insolvency protection is provided for the following:

1. non-flight packages and

2. flight inclusive packages that commence outside of the EU, which are sold to customers outside of the EU*.

* Please note that flight inclusive packages that commence within the EU but outside of the UK will continue to be covered by ABTOT until the renewal of Geodyssey Limited's ATOL number 5292 in September 2018 in accordance with the transition period authorised by the Civil Aviation Authority.

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Geodyssey Limited.

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call the ABTOT 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access the Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/ukdsi/2018/9780111168479/contents